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Software Intelligence
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ABOUT US
Tej-IT was established in 2009 with a mission to provide quality outsourcing IT operations. Our team has offices in Goa, Delhi and Bangalore.
Tej-IT is a leading IT services company managed by professionals that speak the language of IT and use their fluency to help businesses become more profitable and efficient by better understanding their core activities. We offer services such as proactive remote management and monitoring of Unified Telecommunication Systems which includes VoIP PABX and predictive diallers for inbound and outbound dialling, device and network level analysis.
Our team is powered by a pool of talented performance experts from sales, data and operational backgrounds, combining years of experience in contact centres and outsourcing, throughout India and UK. We stress evaluation of opportunities and improvement through monitoring project performance and team statistics. This ensures adequate allocation of resources and achievement of proposed performance objectives.
The company is headed by Dhruv Tuteja, an IT Consultant with years of industry experience. Dhruv completed his bachelor’s degree in Electronics and Communication and his MSc in Modern Digital Communications Systems with Business Management from the University of Sussex, UK, before he entered the corporate arena. He started his career as deputy manager with Genial Associates (GA), where he recruited, trained and managed a staff of 15 members. GA’s involvement with designing cutting-edge business models helped the company maximise its sales and profit.
He also brought his leadership qualities to bear when he joined Maia Consulting Company in 2008 as IT and Telecom Manager. At Maia, he was responsible for the calling strategies and data selection on the basis of the company’s campaigns. Upon his return to India, he initiated his own business in Tej-IT.
OUR SERVICES
Create and drive your future IT strategies and agendas across multiple industries with consultants who speak the language. The variety of opportunities in the IT industry is abundant and we offer cost-effective services, irrespective of the scale of projects at hand. We have categorised our services under various headings.
01.
CUSTOMER COMMUNICATION SOLUTIONS
Communication solutions is priority for us at Tej-IT, so we urge you to leverage our expertise for unified communication across your business.
02.
BUSINESS PROCESS OUTSOURCING
One major laggard in cost optimisation has been to identify what is more important: cost reduction or cost transparency? In today’s competitive market,
03.
PROJECT MANAGEMENT AND CONSULTANCY
In the arena of cloud computing, we help you understand the basic dynamics of cloud computing and whether it is essential for your business.
Read More
04.
I.T. DEPARTMENT EFFICIENCY AND VALUE ASSESSMENT
One major laggard in cost optimisation has been to identify what is more important: cost reduction or cost transparency.
05.
CLOUD COMPUTING AND VIRTUALISATION
In the arena of cloud computing, we help you understand the basic dynamics of cloud computing and whether it is essential for your business.
Read More
06.
BUSINESS PROCESS MANAGEMENT
Business Process Management is a holistic management approach which streamlines all processes within your business model, making them more effective, efficient and responsive.
Read More
CUSTOMER COMMUNICATION SOLUTIONS
Communication solutions is priority for us at Tej-IT, so we urge you to leverage our expertise for unified communication across your business. Our core team helps you choose the best technology to fulfil your business needs and extract maximum value out of your existing systems. Our team leaders have specialisation in planning, implementation and optimisation of networks for office communication systems such PBX, IVR, PRI/Analog/VOIP Telephony all with an Integrated CRM.
We provide a complete end-to-end package that covers a broad range of services and support such as:
Project Management
We understand the critical nature of project delivery and the importance of reducing risk in integration of business communication infrastructure and applications. Focusing on deliverables, our team coordinates and manages all requirements including budget and resources, and project schedules, along with constant news on project status.
Design and Deployments
To integrate the voice capabilities which support your Telephony applications, we polish the design according to your needs. This helps in meeting with various business demands and smooth application performance. We have multi-vendor data expertise, along with capabilities to design and create data infrastructure.
Problem Analysis
The process of problem analysis is well understood by our team. We assess your current network to highlight the problem areas and suggest ways to solve the deficiencies in the system.
Training and Knowledge Transfers
Tej-IT aims to provide adequate training to its end users. We train your administrators to efficiently manage your Telephony and Quality of Services (QOS) issues.
Unified Communication Systems integration is beneficial in many ways.
- It creates a win-win situation for your business by increasing productivity and lowering costs.
- Projects are completed within the stipulated time-period.
- Users enjoy easier access to information, greater flexibility, and advanced functionality.
BUSINESS PROCESS OUTSOURCING
As a strategy for companies seeking new ways to achieve high performance by controlling costs, reducing risk, fostering collaboration and increasing transparency, BPOs have become a necessity for customer retention and acquisition.
At Tej-IT, we believe ‘each client needs unique treatment.’ We have an efficient and experienced team working 24/7 with a vast understanding of various industries.
Leveraging knowledge of our experts across diverse domains, we offer an array of innovative services that deliver measurable business value to customers.
Our BPO services include
Digital Content Management
Industries are now facing new challenges as they work to meet consumer demands for access to high-quality content through multiple devices. New revenue opportunities are arising with new ways to deliver content.
At Tej-IT, you get seamless experience of information sharing and easy accessibility, where we convert your raw print material into digital format, helping you increase the efficiency and effectiveness of your process. Our team works round-the-clock for you with the flexibility to accommodate short-long projects.
Form Processing
With a wide range of services including processing small applications to large scale survey forms, our team will ensure on-time deliverables, with the help of latest technology available. Our capability to deliver within deadlines speeds up your processes with a flow of accurate information and cost-effective services.
Data Processing
We carry out data processing for large volumes of data and help them convert into electronic format. Data is provided in different file formats like MS Word, MS Excel, PDF, Word Perfect, SGML, and XML. If required we can inter-connect or inter-link your data so that it is easily available to you at the click of a button making things more convenient. Our data processing services are valid for all kinds of textual data capturing which includes printed text, manuscripts, scanned images etc. We follow stringent policies to keep sensitive information safe and under constant check.
MIS Reporting
At Tej-IT services we maintain that reports are as important as any other critical document. Hence, we urge employees to maintain a report of the tasks that have been conducted during the day or the week. With a specialised management information system or MIS reporting, we provide you ready-to-use tools and services to deploy and manage the reports of your organisation, as well as programming features that enable you to customise your reporting functionality.
PROJECT MANAGEMENT AND CONSULTANCY
Most IT leaders struggle to balance tactical v/s strategic and cost savings v/s innovation. However, the clear goal remains aligning technology strategy with business objectives.
Tej-IT service offerings ensure that vendors and implementers provide with on-time and cost-effective solutions. We help our clients decode the reasons behind project delays, manage scope-creep and ensure that projects do not become an economic drain on resources. We offer:
- Strategic planning
- Organisational structural design and staffing
- Integration of budget and performance criteria
- Cost control methods
- Procurement and acquisition management
- Program review and evaluation
- Training and knowledge transfer management
- Program documentation development and management
- Regulatory and QA review
We also help clients design and define their company’s IT strategy and assist on crucial and timely issues like urgent expansion and RFQ preparation.
I.T. DEPARTMENT EFFICIENCY AND VALUE ASSESSMENT
One major laggard in cost optimisation has been to identify what is more important: cost reduction or cost transparency? In today’s competitive market, a firm cost position is the key negotiator for companies that reach the pinnacle of success. Leveraging the expertise of Tej-IT, we guide and accompany our clients from strategy development and design, to building an efficient business, IT-infrastructure and system landscape.
We will address all your queries such as
- Is your IT Dept offering you adequate support?
- Do you have Service Level Agreements for the services your IT Dept provides?
- Are these SLA’s the right ones for your business?
- Do you need more staff?
Our expertise will help in evaluating your IT Department capabilities and suggest novel ideas to increase efficiencies, ensuring enhancement of your core business.
CLOUD COMPUTING AND VIRTUALISATION
In the arena of cloud computing, we help you understand the basic dynamics of cloud computing and whether it is essential for your business. Understanding this will really save your time and energy and claims of different vendors also get answers from our core team of experts. To become cloud-enabled, we provide you with strategy and best practices advisory services, cloud migration and enabling services. We help you achieve your goals through cloud suitability assessments for your business processes.
These decisions will help you drive transformational business changes by using the latest technologies.
BUSINESS PROCESS MANAGEMENT
Business Process Management is a holistic management approach which streamlines all processes within your business model, making them more effective, efficient and responsive. Our team of experts understand integral solutions, and have real-world experience in identifying, designing and working with complex business processes. They work with domain experts and conduct research to understand different processes in your organisation. From there, they will suggest different ways of making your business processes more efficient by defining the characteristics and explaining intricacies of the model.
In a nutshell, Tej-IT offers rich experience and expertise in Business Process Management.